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Terms & Conditions

OBSERVE: Key terms clarify rights and obligations. EXPAND: Definitions cover both Real and Bonus Funds to avoid ambiguity. REFLECT: These definitions apply throughout these Terms.

Account Registration

  • Eligibility: You must be of legal gambling age in your province/territory (19 in most of Canada; 18 in Alberta, Manitoba, and Quebec). You may not access the Website from Ontario or any Prohibited Jurisdiction. You must be legally capable of entering contracts.
  • Single Account: One account per person, household, IP/device. Multi-accounting is prohibited.
  • Registration: Provide accurate personal details, verify your email, and complete KYC on request (e.g., government ID, proof of address dated within 3 months, payment method ownership). Failure to complete KYC may lead to suspension and/or withheld withdrawals.
  • Security: Keep credentials confidential. You are responsible for activity under your Account. Inform us promptly if you suspect unauthorized access; we may require password reset or 2FA.
  • Restrictions: Use of VPN/proxy or falsified data to bypass geo, age, or AML controls is prohibited and may result in closure and forfeiture of Bonus Funds and winnings from unlawful activity.
  • Data & Consent: By registering, you consent to processing your data per our Privacy Policy and applicable law (including PIPEDA). You can manage marketing consents; we comply with CASL for commercial messages.

OBSERVE: Canadian age thresholds vary; Ontario is restricted. EXPAND: KYC/AML controls and data laws (PIPEDA/CASL) apply. REFLECT: Eligibility and security obligations protect both Player and Operator.

Betting & Gameplay Rules

  • Placing Bets: Bets are accepted when our servers confirm receipt. Minimum/maximum stakes are set per Game and displayed in the Game client or cashier.
  • Game Results: RNG-based Games use certified randomization; Live Games are determined by live outcomes. The server's record is final.
  • Errors: We may void or correct bets/winnings arising from obvious errors (e.g., misconfiguration, malfunction, incorrect odds/payout tables). If funds were credited in error, they are void and must be returned; balances may be adjusted.
  • Disconnections: If disconnected, completed bets stand; unsettled rounds follow the Game provider's recovery rules. We are not liable for your connectivity issues.
  • Conduct: Abusive language, harassment, spam, and collusion are prohibited in chat/live tables. Advantage play tools, bots, or scripts are forbidden.
  • Responsible Play: You may request limits, cool-offs, or self-exclusion via account tools or support (where available). Some tools/features may not be available in all regions.
  • Taxes: You are responsible for any taxes arising from your winnings under Canadian law.

OBSERVE: Fairness and integrity require clear bet acceptance and error policies. EXPAND: Live/RNG distinctions, conduct rules, and recovery after disconnections are specified. REFLECT: Server records prevail; responsible gambling options are available.

Bonus Terms

  • Activation: Eligibility, activation steps, and any codes are stated per promotion page. Promotions are available only to verified, eligible Players and may be single-use, non-transferable, and geo-restricted.
  • Wagering: Wagering requirements, contribution rates, and time limits are stated in the offer. Unless stated otherwise: real money is staked before Bonus Funds; bonus expiry occurs upon the earlier of offer end or time limit.
  • Game Contributions: Typically, slots contribute 100%; table, live, jackpot, and some specialty titles contribute 0% unless stated. Certain games may be excluded or capped.
  • Max Bet While Wagering: A maximum bet cap may apply during wagering (e.g., a fixed CAD amount or a percentage of the bonus) as stated in the promotion. Exceeding caps may void the bonus and related winnings.
  • Bonus Abuse: Prohibited actions include low-risk betting, hedging, collusion, using multiple accounts, or delaying bonus rounds feature play. We may withhold or void bonuses and winnings obtained through abuse.
  • Combining Promotions: Promotions cannot be combined unless explicitly permitted. Cashback and loyalty rewards are governed by their specific terms.
  • Free Spins & Jackpots: Free spins winnings may be credited as Bonus Funds. Progressive jackpot awards are subject to the game providers terms and verification processes.

OBSERVE: Promotions require clear activation, wagering, and contribution rules. EXPAND: Abuse prevention and max-bet caps protect fairness. REFLECT: Offer-specific terms prevail and should be read before participation.

Payments & Withdrawals

  • Methods & Currency: Available methods are listed in the cashier and may include cards, Interac/e-wallets, bank transfer, and cryptocurrency. Account currency is CAD where available; FX fees may apply for other currencies/methods.
  • Deposits: Minimum and maximum deposit limits are shown per method. Some banks may decline gambling transactions. We do not provide credit.
  • Withdrawals: Withdrawals may be made to a previously used and verified method, subject to KYC/AML checks and source-of-funds requests. Processing times vary by method and business hours; we target 0-3 business days after approval, excluding external processor times.
  • Fees: We may pass through third-party or blockchain network fees. Any Operator fees, if applicable, are disclosed in the cashier before you confirm a transaction.
  • Crypto: Crypto values fluctuate; payouts are processed in the same asset and network selected by you. We are not responsible for network congestion, incorrect addresses, or irreversible transfers.
  • Chargebacks & Fraud: Chargebacks may lead to account suspension, recovery of costs, and reporting to relevant processors. Fraud or AML violations may result in fund confiscation to the extent permitted by law.
  • Refunds & Reversals: Bets are final once accepted. We do not provide refunds for completed bets. We may allow withdrawal reversals before approval at our discretion.
  • Inactive & Dormant Accounts: After 12 months of no login, an account may be deemed inactive; reasonable fees may apply where permitted and disclosed in advance. We will attempt to contact you using the latest contact details.

OBSERVE: Canadian Players use mainstream and Interac/e-wallet options; crypto adds network risks. EXPAND: AML/KYC, method verification, and fees are clarified. REFLECT: Transparency on timelines and restrictions protects both parties.

Limitation of Liability

  • Obligations: We provide Games and results with reasonable skill and care and aim for accurate, timely settlement.
  • No Warranty: Services are provided "as is" and "as available." We do not warrant uninterrupted access, error-free operation, or that defects will be corrected immediately.
  • Exclusions: To the maximum extent permitted by law, we are not liable for: indirect or consequential losses; loss of profits, data, or goodwill; failures due to your hardware, software, ISP, or third-party platforms; force majeure events.
  • Cap: Our total liability for any claim relating to a Game or bet is limited to the amount of the stake/bet placed on that Game/round giving rise to the claim.
  • Non-Excludable Rights: Nothing in these Terms excludes liability that cannot be excluded under applicable law (e.g., fraud). Your statutory rights under Canadian consumer laws, where applicable, remain unaffected.

OBSERVE: Casino services involve inherent risk and external dependencies. EXPAND: A clear cap and exclusions align with industry practice and legal limits. REFLECT: We balance fair obligations with reasonable risk allocation.

Intellectual Property Rights

  • Ownership: All content, trademarks, software, and materials on the Website are owned by the Operator or licensed third parties and protected by IP laws.
  • License: We grant a limited, revocable, non-transferable license to access and use the Website for personal, non-commercial entertainment.
  • Restrictions: You may not copy, modify, reverse engineer, distribute, display, or create derivative works from the Website or Games without prior written consent.
  • Third-Party IP: Game provider content is used under license and may be withdrawn or modified at their discretion.

OBSERVE: Content and software are protected by IP laws. EXPAND: A limited personal-use license is standard. REFLECT: Unauthorized use is prohibited and may lead to termination and claims.

Privacy & Data Protection

Your personal data is processed in accordance with our Privacy Policy, which forms part of these Terms. We apply appropriate safeguards consistent with applicable laws, including Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). Data may be processed outside Canada with contractual and technical protections. By using the Website, you consent to such processing. Manage marketing preferences at any time; we comply with CASL. Cookies and similar technologies are used as described in our Privacy Policy.

OBSERVE: PIPEDA and CASL govern data and marketing in Canada. EXPAND: Cross-border processing and cookies are disclosed via the Privacy Policy. REFLECT: The Privacy Policy controls in case of any inconsistency.

Changes to Terms

  • Updates: We may update these Terms. Material changes will be notified via on-site banner and/or reasonable means (e.g., in-account notice). We may also send email where available.
  • Notice Period: Where feasible, material changes will take effect no sooner than 14 days after notice. Immediate changes may apply for legal, security, or compliance reasons.
  • Your Options: If you do not agree with updated Terms, stop using the Website and request account closure. Continued use after the effective date constitutes acceptance.

OBSERVE: Transparent notice and reasonable lead time are standard. EXPAND: Immediate updates may be required for compliance. REFLECT: Your continued use signals consent to changes.

Termination & Suspension

  • Grounds: We may suspend or close your Account for breach of these Terms, AML/CTF concerns, fraud, multi-accounting, chargebacks, abusive conduct, self-exclusion, or as required by law.
  • Process: We will notify you using your registered contact details where lawful and feasible, stating reasons and effective date. In urgent cases (e.g., suspected fraud), immediate suspension may occur.
  • Funds: On closure, Real Funds (less any applicable fees/chargebacks and subject to AML/CTF clearance) will be returned to the verified payment method. Bonus Funds and uncleared bonus winnings are forfeited unless required otherwise by law.
  • Appeal: You may contact support to appeal a decision. We may request additional information to reassess.
  • Dormancy: Inactive accounts may be closed after reasonable notice; we will attempt to return any remaining Real Funds where legally and operationally possible.

OBSERVE: Termination must address AML, fraud, and fairness. EXPAND: Clear notice and fund treatment protect both parties. REFLECT: Appeals are available; Bonus Funds are conditional assets.

Governing Law & Jurisdiction

  • Governing Law: These Terms are governed by the laws of Curaçao, excluding conflict-of-law rules, subject to any mandatory consumer protections under the laws of your province/territory.
  • Jurisdiction: The courts of Curaçao shall have non-exclusive jurisdiction. If mandatory local law grants you the right to bring proceedings in your home province/territory, that right is preserved.
  • Disputes: Please first contact support via the Website to resolve complaints. If unresolved, we may agree to optional arbitration under UNCITRAL rules with the seat in Curaçao; participation requires mutual agreement.
  • Availability: Services are not offered in Ontario or any jurisdiction where online gambling by offshore operators is prohibited. You must comply with your local laws.

OBSERVE: Cross-border operations require a governing law and venue, with consumer safeguards. EXPAND: Optional ADR offers an additional path. REFLECT: Ontario and other restricted jurisdictions are excluded.

Contact Information

  • Website: https://miki-ca.com
  • Customer Support: Please use the in-account help or on-site contact tools. Primary email and phone are not provided in the available data and will be updated when available.
  • Legal Notices: Send via the Website contact tools with the subject "Legal." Mailing and registered addresses are not specified in the available data and will be updated when available.
  • Operating Entity: Novi B.V. (legal entity type: B.V.; founded 2023). Further registration, license numbers, and addresses are not specified in the available data.

OBSERVE: Confirmed point of contact is the official Website; email/phone are not yet provided. EXPAND: Transparency about data gaps avoids misrepresentation. REFLECT: This section will be updated once full contact and address details are confirmed.

Language Note: These Terms are provided in English. Where a translation is provided, the English version prevails to the extent permitted by law.