Responsible Gaming

OBSERVE: Responsible gaming means enjoying casino entertainment while maintaining control of time, money, and decisions. It recognizes that gambling is a form of paid entertainment, not a way to earn income.

EXPAND: At miki-casino (operated via miki-ca.com), we provide tools, information, and help pathways so you can set limits, take breaks, or stop when needed. We promote legal-age play only and discourage any risky behavior.

REFLECT: Our team is available to support you with safer play tools, confidential guidance, and connections to professional services across Canada. If gambling stops being fun, we will help you regain control.

Risk Awareness

OBSERVE: Problem gambling can develop gradually. Common warning signs include chasing losses, increasing bet sizes, hiding play from others, and gambling to escape stress or debt.

EXPAND: Other indicators: frequent betting, preoccupation with the casino outside of play, neglecting work or studies, borrowing to gamble, emotional swings tied to wins/losses, and difficulty stopping after reaching a preset limit.

REFLECT: If several signs apply to you, consider using our limits, taking a Time-Out, or contacting support and professional services listed below.

Quick self-assessment (answer Yes/No)

• Do you gamble more money or more often than you planned?
• Have you tried to cut down but found it hard to stop?
• Do you chase losses to "get even"?
• Have friends or family expressed concern about your gambling?
• Do you gamble to cope with stress, anxiety, or financial problems?
• Have you borrowed money or sold items to fund gambling?

If you answered "Yes" to two or more, consider immediate protective steps (limits, Time-Out, or self-exclusion) and speak with a professional.

Limits & Tools

OBSERVE: Limits help you control spending and time. They should be set before you start playing and adjusted conservatively.

EXPAND: You can set deposit limits and session controls within your account. Reducing a limit takes effect immediately; increases are subject to a cooling-off period for safety.

REFLECT: Tools are available to all eligible players and are designed to reduce harm without judgment.

Deposit limits (daily, weekly, monthly)

1. Go to My Account > Responsible Gaming > Limits (names may vary).
2. Select Deposit Limit and choose a period: Daily, Weekly, or Monthly.
3. Enter an amount that fits your budget (e.g., Daily: $50; Weekly: $200; Monthly: $500).
4. Confirm. Decreases take effect immediately. Increases apply only after a minimum 24-hour cooling-off period and a fresh confirmation.

Time spent controls

• Session timer: Set a reminder (e.g., every 30/60 minutes) under Responsible Gaming > Session Controls.
• Reality checks: Pop-ups show time spent and net results; you must acknowledge to continue.

Time-Out (short breaks)

1. Open Responsible Gaming > Time-Out.
2. Select a pause length (e.g., 24, 48, or 72 hours).
3. Confirm. You will be logged out and unable to deposit/play until the Time-Out ends. Marketing is paused during the break.

Regional Compliance Note: Age restrictions vary by province/territory (generally 19+, 18+ in AB, MB, QC). We verify age and may request KYC documentation.

Self-Exclusion

OBSERVE: Self-exclusion blocks access to your miki-casino account for a defined period and is intended for players at risk.

EXPAND: It is stronger than a Time-Out and cannot be lifted early. Choose a length that reflects your needs, and consider combining with device blocking software.

REFLECT: We will support you before, during, and after exclusion and direct you to professional services.

How to self-exclude

1. Go to My Account > Responsible Gaming > Self-Exclusion.
2. Select a period: 6 months, 1 year, 5 years, or Lifetime.
3. Read the consequences carefully and tick the confirmation boxes.
4. Confirm your decision. You will be logged out immediately.
5. Optional: Contact Support via your account to discuss external tools and counseling.

Consequences and funds

• Access: You cannot log in, deposit, place bets, or receive marketing during exclusion.
• Balance: Pending bets are settled per the Rules. Any remaining withdrawable balance can be requested via Support, subject to identity and security checks. No new wagering is permitted.
• Irreversibility: Early re-opening is not allowed. After a fixed-term exclusion ends, you must submit a reactivation request and pass a 24-hour cooling-off and risk review before access is restored. Lifetime exclusions are not reversible.
• Data: We retain minimal records to enforce the exclusion and comply with legal obligations.

Provincial options: Consider also enrolling in a provincial land-based/online exclusion (e.g., Ontario PlayBreak, BCLC Game Break, AGLC Self-Exclusion, Loto-Québec Auto-exclusion), which are independent of miki-casino.

Support Resources

OBSERVE: Confidential, 24/7 help is available across Canada. Support can include counseling, live chat, and interpreter services.

EXPAND: Use local services for immediate assistance and international organizations for additional online support. Family members can also access help.

REFLECT: Seeking help is a positive step; professionals will not judge and will focus on safety and recovery.

Local Support (Canada)

• Ontario - ConnexOntario: 1-866-531-2600, connexontario.ca, 24/7, English/French; interpreter services available.
• Québec - Gambling: Help and Referral: 1-800-461-0140, aideserelancer.ca (info), 24/7, Français/English.
• British Columbia - Gambling Support BC: 1-888-795-6111, gamblershelp.com (program info), 24/7, multilingual via interpretation.
• Alberta - Addiction Helpline (AHS): 1-866-332-2322, albertahealthservices.ca, 24/7, English; interpreter services may be available.
• Saskatchewan - Problem Gambling Helpline: 1-800-306-6789, skproblemgambling.ca, 24/7, English.
• Manitoba - Addictions Helpline: 1-855-662-6605, afm.mb.ca, 24/7, English; French on request.
• Nova Scotia/Prince Edward Island - Gambling Support Network: 1-888-347-8888, gamblingsupportnetwork.ca, 24/7, English.
• Other provinces/territories: Visit your provincial mental health/addictions website or dial 811 for navigation to local services. If you are in immediate danger, call 911.

International Support Organizations

Self-exclusion schemes by country

• Canada (provincial): Ontario PlayBreak (playsmart.ca), BC Game Break (gamebreak.gov.bc.ca), Alberta AGLC Self-Exclusion (aglc.ca), Québec Auto-exclusion (lotoquebec.com).
• United Kingdom: GAMSTOP (gamstop.co.uk) for online gambling operators.
• Spain: RGIAJ self-exclusion registry (ordenacionjuego.es).

Blocking and filtering tools

• Gamban (gamban.com) - blocks gambling sites/apps on devices.
• BetBlocker (betblocker.org) - free blocking app with Parental Control mode.
• DNS/Router filters - enable device or network-level blocks; combine with self-exclusion.

Family support

• Gam-Anon (gamanon.org) - support for loved ones.
• SMART Recovery Family & Friends (smartrecovery.org) - tools for boundaries and communication.
• Gambling Therapy Family Forum (gamblingtherapy.org) - moderated peer support.

Confidentiality: External services operate independently from miki-casino and keep your information private.

Help for Family

OBSERVE: Concerned family members often notice secrecy, financial stress, or mood swings.

EXPAND: Approach the person at a calm time, describe specific behaviours (not judgments), express care, and suggest professional help. Set clear financial boundaries and avoid covering gambling debts, which can unintentionally enable harm.

REFLECT: Encourage use of limits, Time-Out, or self-exclusion, and consider attending support yourself.

How to start the conversation

• Use "I" statements: "I'm worried because I've seen..."
• Listen without interrupting; avoid blame or ultimatums.
• Offer concrete options: call a helpline together, install blocking software, or book a counseling session.

Resources for families

• Gam-Anon: gamanon.org (local meetings, resources)
• SMART Recovery Family & Friends: smartrecovery.org
• Gambling Therapy Family Forum: gamblingtherapy.org

Next steps: In crises (risk of harm), call 911. For ongoing support, contact the provincial helplines above or a licensed psychotherapist specializing in addictions.

Operator's Commitment

OBSERVE: We monitor for risk signals (e.g., rapid deposit escalation, repeated late-night sessions, chasing losses, declined payments).

EXPAND: Where risk patterns are detected, we may apply friction (e.g., mandatory cooling-off prompts), display safer-gambling messages, or limit certain features. Our Support Team may contact you to discuss safer play tools or suggest a Time-Out or self-exclusion.

REFLECT: Interventions aim to protect you while respecting privacy and applicable laws.

• Proactive messaging: Reality-check pop-ups and spend/time reminders.
• Targeted outreach: We may email or message in-account when risk thresholds are met. In higher-risk cases, we may place temporary restrictions pending a welfare check.
• Age and identity checks: We verify legal age (19+ in most provinces; 18+ in AB, MB, QC) and identity under KYC/AML rules.
• Regulatory note (Canada): Gambling is regulated provincially. miki-casino (miki-ca.com) is not listed by iGaming Ontario for regulated operation in Ontario and may not be available there. Players located in Ontario should use locally regulated options (see PlaySmart.ca). According to public sources, miki-casino operates under offshore licensing (Curaçao). Licensing details are not verified on the regulator's public registry. This page provides responsible gaming information only and does not constitute legal advice.
• Data protection: We process personal data to deliver safer-gambling tools and comply with legal duties.

Updates

OBSERVE: Responsible gaming standards evolve. We will update this page when tools, contacts, or legal notices change.

EXPAND: We notify you via site banners, in-account messages, or email (if permitted) when material changes affect your tools or rights.

REFLECT: Continued use after updates implies acknowledgment. If changes materially affect your protections, we may request explicit confirmation.

Last updated: 2025-10-27

Contact & Feedback

OBSERVE: Our records indicate that a dedicated responsible gaming phone number and email are not yet published for miki-casino.

EXPAND: Until dedicated contacts are posted, please reach us through the secure message center in your account or live chat on miki-ca.com. We prioritize safer-gambling queries.

REFLECT: We will update this section with direct contact details once available.

Send a request to the Responsible Gaming Team

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If you cannot access your account, use the provincial helplines above for immediate support.

Disclaimer: Gambling involves risk. Play only if you are of legal age in your province/territory, never gamble with funds needed for essentials, and seek help early if you feel out of control.